FAQ's

How can I get a library card?

Any resident of California can obtain a Riverside County Library System card. Cards can be obtained at any of the thirty-three libraries or two bookmobiles in the Riverside County Library System.

To get a card, you will need to show either a valid California Driver License with a current address, or two forms of identification, one showing who you are and the other indicating your current mailing address in California. Parents or legal guardians must sign for children's cards. Non-residents of California can obtain a library card for a $10 annual fee.

Print out a Library Card Application
Print out the following application in either Spanish or English and bring it with you* to the library.
English :: Spanish :: English Fillable Form

*Note that parents or legal guardians must sign for children's cards.

What is my PIN?

Your PIN (Personal Identification Number) is the last four digits of your telephone number unless you have asked for it to be changed to some other number.
You will need your PIN to access your library account information online and to place holds on items in the catalog. If using the last four digits of your telephone number as your PIN does not work, please call any branch of the Riverside County Library System for assistance.

How do I place a hold on an item?

You can place a hold on most items in the library system so that when that
item is returned, it will be sent to the library of your choice to pick up.
Follow these easy steps to place a hold on an item and have it sent for you:

1. From the Library's home page , select "Catalog" from the links across
the top of our home page.

2. Search for the item you are looking for by author, title, subject or
keyword (keyword is the default).

3. If the item is owned by the library system, the next page will either
have a single item or a list of items displayed. If it is a single item, you
will see a "Place Hold" link in the separate column on the left-hand of the
screen. Do you see that column on the left? If Yes, skip to Step 5 below; if
No, then continue to Step 4.

4. From the list of items, scan down the list to see if the one you are
looking for is there. When you have found it, click on the "Place Hold"
link. Continue to Step 6.

5. Click on the "Place Hold" link, and when the Login page appears, enter
your library card number without any spaces between the numbers (this number
appears just below the barcode on your library card), and your PIN (this is
usually the last four digits of your telephone number). After you have
entered your library card number and PIN, click on the LOGIN button.

6. When the Submit Hold screen appears, choose your pickup library from the
drop-down menu and then click on the SUBMIT button.

7. The next screen will tell you if the hold has been successfully placed.
You will receive notification either via e-mail, mail, or phone when the
item is available to pick up at the library you specified.

8. If your hold attempt was not successful, there could be several reasons
why--the item you tried to request could not be requested (a reference book,
for instance), you may have the maximum number of holds on your card, or
your library card may have expired. Please contact your local library for
further assistance.

Note: If the screen tells you that the hold was not successfully placed, there could be several reasons, including that the item cannot be held, or that your card is blocked for some reason. If you have any questions, call any branch library for assistance.
 

 How will I know when my hold is available for pick up?

 When any item you've requested arrives at your branch you will be notified by phone via a recorded message (or by email if you requested that). Once you get the notification you have 10 days to pick up the item.

It can take about a week before you get the call. It can take much longer than that if other customers are on the list ahead of you.

Please make sure we have up to date contact information for you, so you don't miss the call.

You can also check your hold status online by clicking on "My Account".

How much are the fines for overdue items?

Adult items: (books, recordings, paperbacks, magazines, pamphlets): $0.25 a day per item, $5.00 maximum. per item. Children's items: (books, recordings, paperbacks, magazines, pamphlets): $0.10 a day per item, $3.00 maximum per item. Videos and DVDs (adults and children's): $0.25 a day per item, $5.00 maximum per item.

Can I pay for my library services and fines online?

YES!  You can pay for fines, photocopys, printing and all other library charges using our online system.  Please note:  There is a minimum $5.00 deposit to your account.  It will stay on your account untill all funds are used.  There are no refunds for any unused funds left on the account.  To use this service please click here.  You will need your library card number and pin to login.

 

How long are books loaned out?

Most items check out for 2 weeks and may be renewed upto four times, in person, by phone, or online as long as no one has reserved the item. All DVDs and Videos are not renewable.
Please have your library card available to renew

FAQ - Phone Renewal: 1-888-388-0664

Question: How do I enter my PIN if I have numbers and letters in it?


Answer: You can enter letters by using a sequence of asterisks and numbers.

For example if your PIN is "pdef" you would enter the following:


• If you want a p, enter *7*

• For d, enter *3*

• For e, enter *33*

• For f, enter *333*


The asterisks tell the software you want the number that corresponds with the number on the keypad.

Because three or four letters may correspond to a number on the keypad, you may need to enter the

number more than once.


In the above example you would enter the following when asked for the PIN:

*7**3**33**333*


After you have entered your PIN then the # sign the system will say your PIN to confirm it.


Another example if your PIN is "sn0w = sn(zero)w"


• If you want an s, enter *7777*

• For n, enter *66*

• For 0, enter 0

• For w, enter *9*


You would enter the following when asked for the PIN:

*7777**66*0*9*


Note the zero (0) in the PIN is just the number without the surrounding asterisks (*). A letter value

in the PIN must have an asterisk (*) before and after the corresponding number on the keypad.


IMPORTANT NOTE:

It is highly recommended that you write out the PIN before calling the Automated Phone Renewal phone number.

The system will timeout if you take too long entering your PIN number.


Telephone Key Pad Numbers to Letters

1 2 - ABC 3 - DEF
4 - GHI 5 - JKL 6 - MNO
7 - PQRS 8 - TUV 9 - WXYZ
* 0 #

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